https://faqs.legacytraditional.org/internal/can-i-manually-change-a-tickets-priority-level2026-07-09https://faqs.legacytraditional.org/how-do-i-request-school-records-or-transcripts2026-06-11https://faqs.legacytraditional.org/internal/why-log-a-question-i-already-answered-on-the-spot2026-07-09https://faqs.legacytraditional.org/internal/can-i-manually-reassign-a-ticket-to-a-specific-colleague-instead-of-just-changing-the-category2026-07-09https://faqs.legacytraditional.org/internal/what-are-spaces-in-the-help-desk2026-07-09https://faqs.legacytraditional.org/internal/whats-the-difference-between-split-view-table-view-and-board-view-in-the-help-desk2026-07-09https://faqs.legacytraditional.org/internal/what-are-the-two-steps-to-move-a-new-ticket-to-in-progress2026-07-09https://faqs.legacytraditional.org/internal/how-are-tickets-created2026-07-23https://faqs.legacytraditional.org/internal/i-opened-a-ticket-and-the-center-column-is-empty-what-should-i-do2026-07-09https://faqs.legacytraditional.org/internal/what-is-the-ticket-summary2026-07-09https://faqs.legacytraditional.org/internal/what-do-the-icons-in-the-email-response-box-do2026-07-09https://faqs.legacytraditional.org/internal/can-i-reopen-a-ticket-after-it-has-been-closed2026-07-09https://faqs.legacytraditional.org/internal/if-a-ticket-isnt-resolved-within-the-expected-timeframe-what-happens-and-whos-responsible2026-07-09https://faqs.legacytraditional.org/internal/kb-404https://7625836.fs1.hubspotusercontent-na2.net/hubfs/7625836/LTS%20logo.pngLTS logoLTS logo2026-07-08https://faqs.legacytraditional.org/internal/whats-the-difference-between-manually-escalating-a-ticket-and-it-auto-escalating2026-07-09https://faqs.legacytraditional.org/internal/how-do-i-see-records-related-to-the-one-im-viewing-e.g.-a-guardians-other-tickets2026-07-09https://faqs.legacytraditional.org/internal/are-sla-timeframes-a-performance-target-ill-be-measured-against2026-07-09https://faqs.legacytraditional.org/internal/what-happens-to-my-unsent-email-draft-if-i-get-interrupted2026-07-09https://faqs.legacytraditional.org/internal/who-has-access-to-hubspot-at-lts2026-07-09https://faqs.legacytraditional.org/internal/what-do-i-do-if-i-forget-my-hubspot-password2026-07-09https://faqs.legacytraditional.org/internal/h2026-07-09https://faqs.legacytraditional.org/internal/if-i-check-ticket-completed-does-the-ticket-close-instantly2026-07-09https://faqs.legacytraditional.org/internal/what-do-related-guardians-students-and-other-tickets-show-on-a-ticket2026-07-09https://faqs.legacytraditional.org/internal/what-happens-when-a-guardian-calls-in-with-a-question2026-07-09https://faqs.legacytraditional.org/internal/which-tickets-should-i-work-first-as-an-admin-dso-or-principal2026-07-09https://faqs.legacytraditional.org/internal/what-is-a-ticket-in-hubspot2026-07-09https://faqs.legacytraditional.org/internal/w2026-07-09https://faqs.legacytraditional.org/internal/what-happens-to-my-tickets-if-i-go-on-leave-or-pto2026-07-09https://faqs.legacytraditional.org/internal/how-do-i-claim-an-unassigned-ticket2026-07-09https://faqs.legacytraditional.org/internal/what-fields-are-required-on-the-family-support-card2026-07-09https://faqs.legacytraditional.org/internal/what-is-the-family-support-card2026-07-09https://faqs.legacytraditional.org/internal/how-do-i-close-a-ticket2026-07-09https://faqs.legacytraditional.org/internal/do-i-need-to-fill-out-the-family-support-card-for-an-email-inquiry2026-07-09https://faqs.legacytraditional.org/internal/what-does-automatic-routing-mean-as-a-goal-of-this-new-system2026-07-09https://faqs.legacytraditional.org/internal/what-do-the-clock-icon-colors-mean-in-my-ticket-inbox2026-07-09https://faqs.legacytraditional.org/internal/what-is-ask-breeze-in-the-search-bar2026-07-09https://faqs.legacytraditional.org/internal/whats-on-a-guardian-record2026-07-09https://faqs.legacytraditional.org/internal/can-i-see-tickets-or-records-from-other-lts-campuses2026-07-09https://faqs.legacytraditional.org/internal/who-can-see-internal-notes-on-a-ticket-or-record2026-07-09https://faqs.legacytraditional.org/internal/how-is-a-student-record-different-from-a-guardian-record2026-07-09https://faqs.legacytraditional.org/internal/what-is-the-ticket-completed-checkbox-for2026-07-09https://faqs.legacytraditional.org/internal/does-every-guardian-interaction-need-to-become-a-ticket2026-07-09https://faqs.legacytraditional.org/internal/what-do-i-do-if-a-ticket-is-assigned-to-me-but-i-am-not-the-right-person-to-answer-the-question2026-07-09https://faqs.legacytraditional.org/internal/registrar-role-based-training2026-07-09https://faqs.legacytraditional.org/how-do-i-withdraw-my-child-from-school2026-06-11https://faqs.legacytraditional.org/internal/what-if-a-guardian-has-more-than-one-student2026-07-09https://faqs.legacytraditional.org/internal/what-does-the-sla-time-field-show2026-07-09https://faqs.legacytraditional.org/internal/do-i-need-to-memorize-who-owns-each-category2026-07-09https://faqs.legacytraditional.org/internal/what-is-hubspot2026-07-09https://faqs.legacytraditional.org/internal/how-do-i-handle-an-in-person-walk-in-inquiry2026-07-22https://faqs.legacytraditional.org/how-do-i-report-my-childs-absence2026-06-11https://faqs.legacytraditional.orghttps://7625836.fs1.hubspotusercontent-na2.net/hubfs/7625836/LTS%20logo.pngLTS logoLTS logo2026-06-11https://faqs.legacytraditional.org/internal/what-should-i-do-if-i-have-a-basic-question-about-how-to-use-hubspot2026-07-09https://faqs.legacytraditional.org/internal/what-if-a-guardian-says-i-never-got-an-answer-to-this2026-07-09https://faqs.legacytraditional.org/internal/can-i-log-a-phone-call-or-in-person-visit-from-a-student-record2026-07-09https://faqs.legacytraditional.org/internal/once-i-escalate-a-ticket-is-it-still-my-responsibility2026-07-09https://faqs.legacytraditional.org/internal/what-does-the-slash-/-shortcut-do-in-the-search-bar2026-07-09https://faqs.legacytraditional.org/internal/what-are-the-four-ways-a-ticket-can-land-with-the-admin-dso-or-principal-team2026-07-09https://faqs.legacytraditional.org/internal/what-is-breeze-assistant2026-07-09https://faqs.legacytraditional.org/internal/who-gets-notified-about-customer-experience-survey-responses2026-07-09https://faqs.legacytraditional.org/internal/why-shouldnt-i-just-change-the-ticket-owner-field-directly2026-07-09https://faqs.legacytraditional.org/internal/should-i-send-emails-from-the-ticket-or-from-the-guardian/student-record2026-07-09https://faqs.legacytraditional.org/internal/why-are-tickets-in-my-categories-unassigned-by-default2026-07-09https://faqs.legacytraditional.org/internal/what-are-the-three-steps-i-should-follow-when-i-check-my-help-desk2026-07-09https://faqs.legacytraditional.org/internal/what-does-blue-text-mean-in-hubspot2026-07-09https://faqs.legacytraditional.org/internal/i-found-a-bug-or-am-unable-to-find-the-answer-to-my-question.-how-do-i-reach-out-for-support2026-07-09https://faqs.legacytraditional.org/internal/can-i-delete-a-ticket-that-was-created-by-mistake-such-as-from-a-spam-email2026-07-09https://faqs.legacytraditional.org/internal/what-are-the-sla-expectations-for-each-category-group2026-07-09https://faqs.legacytraditional.org/internal/what-views-are-available-in-the-help-desk-for-secretaries-and-registrars2026-07-09https://faqs.legacytraditional.org/internal/whats-the-difference-between-a-guardian-record-and-a-contact-record2026-07-09https://faqs.legacytraditional.org/internal/secretary-role-based-training2026-07-09https://faqs.legacytraditional.org/internal/what-is-sla-breached-and-when-does-it-show-up2026-07-09https://faqs.legacytraditional.org/internal/what-is-escalate-immediately-and-when-should-i-use-it2026-07-09https://faqs.legacytraditional.org/internal/what-is-the-intelligence-tab-on-a-guardian-record2026-07-09https://faqs.legacytraditional.org/internal/kb-search-resultshttps://7625836.fs1.hubspotusercontent-na2.net/hubfs/7625836/LTS%20logo.pngLTS logoLTS logo2026-07-08https://faqs.legacytraditional.org/internal/how-do-i-find-the-initial-question-the-guardian-asked2026-07-09https://faqs.legacytraditional.org/what-should-i-do-if-my-child-is-sick-at-school2026-06-11https://faqs.legacytraditional.org/internal/how-do-i-log-in-to-hubspot-for-the-first-time2026-07-09https://faqs.legacytraditional.org/internal/what-ticket-categories-does-the-secretary-team-own2026-07-09https://faqs.legacytraditional.org/internalhttps://7625836.fs1.hubspotusercontent-na2.net/hubfs/7625836/LTS%20logo.pngLTS logoLTS logo2026-07-08https://faqs.legacytraditional.org/internal/how-does-logging-every-question-even-ones-i-answer-immediately-help-long-term2026-07-09https://faqs.legacytraditional.org/internal/a-ticket-was-miscategorized-e.g.-a-homework-complaint-marked-as-a-withdrawal-request-what-do-i-do2026-07-09https://faqs.legacytraditional.org/internal/how-do-i-handle-a-phone-call-or-voicemail-inquiry2026-07-23https://faqs.legacytraditional.org/internal/are-text-messages-sms-supported-as-an-inquiry-channel2026-07-09https://faqs.legacytraditional.org/internal/is-hubspot-being-rolled-out-to-every-lts-campus-at-the-same-time2026-07-09https://faqs.legacytraditional.org/internal/how-do-i-escalate-a-ticket-to-an-admin-or-dso2026-07-09https://faqs.legacytraditional.org/internal/how-do-i-search-for-something-in-hubspot2026-07-09https://faqs.legacytraditional.org/internal/what-happens-when-a-guardian-emails-my-campus2026-07-09https://faqs.legacytraditional.org/kb-404https://7625836.fs1.hubspotusercontent-na2.net/hubfs/7625836/LTS%20logo.pngLTS logoLTS logo2026-06-11https://faqs.legacytraditional.org/internal/which-tickets-should-i-work-first-as-a-secretary-or-registrar2026-07-09https://faqs.legacytraditional.org/internal/what-do-i-do-if-none-of-the-listed-sla-breach-reasons-fit-my-situation2026-07-09https://faqs.legacytraditional.org/internal/what-happens-if-a-ticket-isnt-responded-to-or-closed-within-the-sla-timeframe2026-07-09https://faqs.legacytraditional.org/internal/is-my-team-evaluated-or-penalized-based-on-sla-times2026-07-09https://faqs.legacytraditional.org/internal/why-is-lts-switching-to-hubspot-for-the-inquiry-process2026-07-09https://faqs.legacytraditional.org/internal/how-often-should-i-check-my-help-desk2026-07-09https://faqs.legacytraditional.org/how-do-i-update-my-emergency-contact-information2026-06-11https://faqs.legacytraditional.org/internal/how-is-the-help-desk-laid-out2026-07-09https://faqs.legacytraditional.org/internal/who-do-i-contact-for-process-questions-not-covered-in-the-training-materials2026-07-09https://faqs.legacytraditional.org/internal/if-i-escalate-a-ticket-can-i-still-stay-updated-on-it2026-07-09https://faqs.legacytraditional.org/internal/what-are-the-possible-ticket-statuses2026-07-09https://faqs.legacytraditional.org/internal/whats-the-quick-reference-cheat-sheet-for-my-roles-responsibilities2026-07-09https://faqs.legacytraditional.org/internal/what-is-the-customer-experience-survey2026-07-09https://faqs.legacytraditional.org/internal/what-do-i-need-to-fill-out-when-closing-a-ticket-as-an-admin-dso-or-principal2026-07-09https://faqs.legacytraditional.org/what-is-the-schools-discipline-policy2026-06-11https://faqs.legacytraditional.org/internal/what-are-snippets-in-the-response-box2026-07-09https://faqs.legacytraditional.org/internal/what-ticket-categories-does-the-admin/dso/principal-team-own2026-07-09https://faqs.legacytraditional.org/who-do-i-contact-if-i-have-a-concern-about-my-childs-teacher-or-classroom2026-06-11https://faqs.legacytraditional.org/internal/whats-in-the-left-navigation-panel2026-07-09https://faqs.legacytraditional.org/internal/what-shows-up-in-the-center-column-for-an-email-ticket-versus-a-phone/in-person-ticket2026-07-09https://faqs.legacytraditional.org/internal/what-does-the-category-field-do2026-07-09https://faqs.legacytraditional.org/internal/whats-on-a-ticket-record2026-07-09https://faqs.legacytraditional.org/internal/admin-role-based-training2026-07-09https://faqs.legacytraditional.org/internal/what-views-are-available-in-the-help-desk-for-admins-dsos-and-principals2026-07-09https://faqs.legacytraditional.org/internal/can-i-include-links-images-or-attachments-in-an-internal-note2026-07-09https://faqs.legacytraditional.org/internal/what-ticket-categories-does-the-registrar-own2026-07-09https://faqs.legacytraditional.org/internal/what-happens-once-i-shift-a-ticket-to-in-progress2026-07-09https://faqs.legacytraditional.org/internal/how-is-a-ticket-named2026-07-09https://faqs.legacytraditional.org/internal/what-happens-if-im-out-of-office2026-07-09https://faqs.legacytraditional.org/internal/why-does-my-help-desk-layout-look-different-than-the-videos2026-07-09https://faqs.legacytraditional.org/kb-search-resultshttps://7625836.fs1.hubspotusercontent-na2.net/hubfs/7625836/LTS%20logo.pngLTS logoLTS logo2026-06-11https://faqs.legacytraditional.org/internal/do-emails-i-send-in-hubspot-get-logged-automatically2026-07-09https://faqs.legacytraditional.org/internal/what-tools-are-in-the-top-navigation-bar2026-07-09https://faqs.legacytraditional.org/internal/what-happens-when-i-escalate-a-ticket2026-07-09https://faqs.legacytraditional.org/internal/how-do-i-respond-to-a-guardian-once-a-ticket-is-in-progress2026-07-09https://faqs.legacytraditional.org/internal/how-do-i-tag-a-colleague-in-a-note2026-07-09https://faqs.legacytraditional.org/internal/can-a-guardian-attach-documents-or-files-when-emailing-in-a-question2026-07-09https://faqs.legacytraditional.org/internal/how-is-a-tickets-priority-determined2026-07-09https://faqs.legacytraditional.org/internal/why-is-the-resolution-overview-field-important2026-07-09https://faqs.legacytraditional.org/internal/why-should-my-new-tickets-or-my-teams-unassigned-always-be-at-zero2026-07-09https://faqs.legacytraditional.org/internal/where-do-i-find-the-guardians-phone-number-if-i-want-to-call-them2026-07-09https://faqs.legacytraditional.org/internal/whats-the-difference-between-the-main-search-bar-and-the-search-bars-inside-object-views-like-the-guardians-list2026-07-09https://faqs.legacytraditional.org/internal/what-if-im-not-sure-which-category-to-pick-for-a-ticket2026-07-09