Why did my ticket disappear?
It likely passed our SLA guidelines (time to respond and close) and was escalated to a DSO or admin.
If you can't find your ticket, it likely passed our time to first response and time to close parameters and was automatically escalated. This means it was removed from your queue and it was sent to an admin or DSO to own, respond to and resolve.
Tickets will also disappear when they are closed. Ticket will move views when you update the Ticket Status property.