What are the SLA expectations for each category group?

General Inquiries, Campus Event Inquiries, and Schedule/Class tickets expect a first response within 12 business hours and close within 24 business hours.

Attendance, Enrollment, Health, and Request to Speak to a Teacher tickets expect a first response within 8 business hours and close within 16 business hours.

Withdrawal Requests, Academic Concerns, Behavior/Discipline, Complaints, Request to Speak to Admin, and Immediate Escalations expect a first response within 4 business hours and close within 8 business hours.