What is the Customer Experience Survey?

When a ticket is closed, the guardian receives an automatic email from their campus asking, "How easy did we make it to handle your issue?" rated on a scale of 1-7. Scores of 1-3 (difficult) prompt the guardian to share more details about what made it hard; scores of 4-5 (neutral) invite them to share more context; and scores of 6-7 (easy) invite them to share what went well. After submitting, guardians see a thank-you screen.