Center Column
The center column shows the history of communication, including external emails and internal notes.
Email Tickets
For tickets created via email, the original email from the guardian will show as the first item in the center column.
Any subsequent emails, ticket updates, or internal notes will show in sequential order.
Phone or In Person Tickets
For tickets created through the family support card, the center column will initially be blank.
However, the ticket description can always be found on the right hand side (see below).
Any subsequent emails, ticket updates, or internal notes will show in sequential order.
Ticket Description
The ticket description will always show the initial question that the guardian asked.