Ticket Views
Views are how tickets are sorted, and meant to help you quickly find tickets you need to be aware of.
Important Views
My New Tickets: Always start your day in this view. This will show you any new tickets that you need to address.
In Progress: These are tickets that you are still working through.
Honorable Mentions
Assigned to Me: Will show you all of the tickets that you own.
My Mentions: Will show you any ticket where another team member has tagged you in an internal note, regardless of who owns the ticket.
Following: Will show tickets that you have chosen to follow.
Drafts: Will show any ticket where you started to draft an email but have not sent it yet.