A ticket record tracks a specific request, inquiry, or issue from creation to closure.
Left Column
- Ticket name, creation date, pipeline, and status
- Activity buttons (note: email/call goes to the guardian, not the ticket itself)
- Scroll down for priority and other key ticket properties
Middle Column
- Ticket Stage Tracker Card: Shows creation date, SLA resolution deadline, and stage progression
Right Column
- Breeze Assistant record summary for this ticket
- Associations: guardians, students, applications, related records