What's the quick-reference cheat sheet for my role's responsibilities?

As an Operations Secretary or Principal's Secretary, you will be responsible for:

1. Checking your Help Desk at least 3 times a day.
   1. First, check the New view. For any tickets showing, confirm the category and and update the Ticket Status to In Progress.
   2. Then, check the In Progress view and work through these tickets by responding, closing, or escalating.
2. Filling out the Family Support Card on the Guardian record when a new phone call, voicemail, or in person inquiry comes in throughout the day

As a Registrar, you will be responsible for:

1. Checking your Help Desk at least 3 times a day.
   1. First, check the New view. For any tickets showing, confirm the category and update the Ticket Status to In Progress.
   2. Then, check the In Progress view and work through these tickets by responding, closing, or escalating.
2. Responding to and resolving tickets in the Attendance, Withdrawal Request, and New Enrollment Request categories.

As an Admin, DSO, or Principal, you will be responsible for:

Checking your Help Desk in the morning, around noon, and before you head out for the day:

1. Important: Check the My Team’s Unassigned view regularly and assign yourself any tickets you’re available to resolve
2. Respond to any tickets in the My Tickets view and close the ticket or document next steps.
3. Close tickets and document SLA Breach Reason when appropriate.